Due to the customized nature of our apparel, we do not offer refunds nor exchanges. Each item is uniquely tailored to our customers' specifications, making it difficult to resell. However, if there is a defect or error on our part, we will gladly replace the item or issue store credit. Please carefully review your order details before finalizing your purchase to ensure accuracy. If you have any questions or concerns, feel free to contact inktank@studentholdings.org for assistance.